To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the general direction of the Nurse Manager, and in cooperation with all the members of the patient care teams, performs a wide range of customer relations, environmental, patient care, and supply functions to fully support patient care activities on the assigned patient care division. Although it is necessary to identify specific tasks relating to this position, the overriding responsibility is to integrate this role into the patient care model to ensure that the patient care team works for the good of the patient; other specific tasks may be added or deleted from the day to day operationalization of this position, as the patient care team adapts to the daily needs of the patients we serve. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

• 1. Evaluation of the quality of performance of these responsibilities will be evaluated based on measurements or observations of the Nurse Manager, other Patient Care Team members, and self-assessment.
• 1.1 Responds to emergency situations by obtaining supplies and equipment as needed.
• 2. Performs housekeeping tasks to ensure the sanitary conditions of all areas.
• 2.1 Corrects observed discrepancies immediately (e.g. spills on the floor, trash cans overflowing).
• 3. Completes and follows up on work orders (Service Now and Facilinet) to ensure the areas are maintained and equipment functions in manner consistent with patient and staff expectations.
• 3.1 Coordinates with Engineering to ensure that each of the following is in good repair, is neat and clean, and functions properly or is replaced: 1. ballasts; 2. ceiling tiles; 3. floors.
• 4. Follows established standards to obtain patient supplies and maintain supply inventories.
• 4.1 Inventories, orders, and/or stocks the following supplies as scheduled and as needed, and notifies supervisor of problems associated with obtaining supplies: 1. Pharmacy supplies; 2. PDAD supplies; 3. Outside purchases; 4. CSS supplies; 5. Specialty items (e.g. orthopedic cart items, hypothermia units); 6. Check expiration dates and rotate stock.
• 5. Meets established standards for maintenance and control of equipment and for cleanliness of general service areas.
• 5.1 Maintains par levels of patient equipment and supplies.
• 6. Attends and actively participates in ongoing training and retraining programs as required and as needed.
• 6.1 6.1 Attend unit huddles and staff meetings.

EDUCATION

High School Diploma or GED preferred.

EXPERIENCE

Six months demonstrated customer service related work experience required.

SPECIAL SKILLS

Excellent Customer Service and communication skills. Ability to read, write and perform basic math. Ability to work independently. Able to perform as part of the patient care team. Detail beyond this may be put in the Responsibilities section since it may vary by position.

6+ months of material handling experience strongly preferred. Candidate will be responsible for ordering and stocking supplies, checking for expired stocks, removing and replacing hazardous bins, and serving lunches to patients.