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Job Description

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

What you will be doing

We are seeking a dynamic and experienced Senior Manager of Operation Strategy to join our team. The ideal candidate will be responsible for driving operational improvements across our partner operations, partner integration, and partner launch functions. This role requires a strategic thinker who can critically assess current processes and technologies, identify areas of opportunity, and implement solutions to enhance partner experiences while increasing the scale of our business.

• Partner with the operations leadership team, including partner operations across all segments, partner integrations, and launch teams to ensure smooth and efficient operations.
• Evaluate current processes, technologies, and workflows to identify areas for improvement and implement solutions to enhance partner experiences.
• Develop and implement strategies to increase operational efficiency and scalability while maintaining high standards of quality.
• Define key metrics, targets, and measurements to manage day-to-day business operations and improve transparency of team performance.
• Partner with business analytics teams to produce timely reporting and analytics for the operations teams.
• Create and manage all financial plans, including forecasting and tracking performance. Develop and implement action plans as needed. Be an early-warning system if our current staff capabilities (staff functions, levels, performance) and tools are not sufficient to get us from where we are to where we're going.
• Develop and maintain staff capacity plans for all Platform Operations functions.
• Collaborate cross-functionally with other teams such as product, engineering, sales, and customer success to drive operational excellence and support company goals.
• Evaluate, procure, and manage technology stack to support the operations teams.
• Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.

What you bring:

• 7+ years' experience - background in payments operations, customer / partner support, project management, operations consulting, process improvement, and technology implementations
• Previous experience in a Payments environment strongly preferred.
• Experience working and interfacing with the C-Suite Expertise in project management, including designing, implementing, and managing projects.
• Change management experience - demonstrating the value, creating trust, and achieving adoption.
• Experience in organizing, influencing, and directing multiple teams and departments.
• Ability to draw insights from unorganized information and help drive process improvements accordingly.
• Strong communication skills, both written and verbal - ability to clearly articulate business issues and recommend / synthesize solutions.
• Self-starter, motivated by achieving measuring and goals within the team setting. Strong desire to make the entire team successful.
• Knowledge of Salesforce, HubSpot, Jira, Asana, Zendesk, MS Office Suite
• Bachelor's degree in business (or related field)

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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