Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need...

The Implementation Specialist will act as a customer liaison for our various software products and third party interfaces. The Specialist will facilitate resolution of issues requiring significant research and/or are more complex in nature within the established service levels. Participate in customer acceptance testing, client conversion\implementation, project delivery and business requirement preparation.

What's in it for you...

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• One-on-one career coaching
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you'll do...

• Assist with customer call escalations
• Provides support to both internal customers and partner vendors for selected platforms and their integration into other COCC systems
• Assists with new product evaluations, implementations, system enhancements, and upgrades
• As a senior team member and subject matter expert, is the go-to person and resource for other team members with less seniority to seek advice and feedback
• Act as a liaison between the business unit, product management teams and their technical counterparts when required
• Develops test script pertinent to product or functionality as necessary
• Interviews client regarding existing product usage and functionality
• Collects client data as required for product set-up and system functionality
• Maintains on-going customer relations
• Performs project management tasks as assigned
• Runs regular client status meetings and records meeting minutes and action items
• Gathers and reviews data and information necessary to understand functional and the related requirements
• Assists in developing and implementing strategies for the implementation of new features and/or enhancements to existing systems
• Coordinates installations and/or issue resolution while interfacing with technical resources to quickly resolve issues
• Assists with new product roll-out, while meeting delivery dates

What you'll bring...

• Bachelor's degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Minimum of five years in banking or financial services, preferably in a technical or operational capacity
• ACH, Wire, Positive Pay, or account analysis experience a plus

Salary Range for this role is $51,000-$71,400 per year

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you!