Senior Training Specialist ( Retail Banking)
Holyoke, MA 
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Posted 24 days ago
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Job Description

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization.


Summary: Reporting to the AVP of Learning and Development, this role works with all areas of the business to advance learning and development needs across the organization. This role collaborates with each business unit to determine training and development needs to deliver skill-based training programs that prepare the organization with the necessary skills and capabilities to serve the needs of the bank.

Essential Duties and Responsibilities include the following. Other duties may be assigned

  • Work in collaboration with each business unit to identify job skills and development needs and determine the required training and job aids to enable the business to meet their operational and strategic goals.
  • Perform needs analysis to determine learning opportunities utilizing the ADDIE model or similar methodology.
  • Develop, build, and execute comprehensive blended learning plans to accelerate organizational learning and accommodate different methods of learning.
  • Collaborate closely with Subject Matter Experts to translate their expertise into learning assets.
  • Utilize the Adult Learning Theory and Principles to deliver effective training sessions and act as a resource for Training Design and Delivery methods.
  • Design and oversee On-The-Job Training Programs to ensure effective means of cross training throughout the organization. Provide resources to OJT Trainers and maintain ongoing support to the business area resources.
  • Review programs on an ongoing basis/ update and changes as appropriate.
  • Assist AVP of Learning in the technology-based learning strategy around Cornerstone, leveraging content and ensuring a seamless and highly usable associate experience to include: custom pages, icons, and focused learning pathways.
  • Measure programs effectiveness through established metrics to ensure program effectiveness including periodic review of established programs. Knowledge of the Kirkpatrick Model or similar methodology preferred.
  • Work in collaboration with managers and subject matter experts to maintain relevant content based on new and evolving job requirements.
  • Strong facilitation skills, including virtually and in person.
  • Delivery of next level skill-based programs including manager development and selling and service skill topics as well as technology-based content.


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

Bachelor's degree; or demonstrated experience and knowledge working as a training or instructional design professional. Solid understanding of Adult Learning Theory and Principles. Experience training and creating job-aids and facilitating associate development.

Skills needed:

  • Ability to read, analyze, interpret, and explain complex documents/concepts.
  • Proven ability to create blended learning content utilizing a mix method of delivery for optimal learning retention.
  • Ability to write/develop course content using original or innovative techniques or style.
  • Demonstrated skill in making effective and persuasive presentations to all audiences.

Technology Skills:

  • Strong PC skills including proficiency in Word, Excel, Outlook, and PowerPoint.
  • Familiarity with learning management software and technologies. Proficiency with Cornerstone, Lemonade authoring tools, Canva, and Microsoft Teams highly desired.


Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


 

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Job Summary
Company
PeoplesBank
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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