Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need...

An Application Analyst to perform complex functions to design COCC mobile banking products and assist in testing, implementation, training and support of those designs.

As a member of the Task Force analyst team, you will work closely with developers, both iBanking and our Core Product teams and other teams at COCC, who act on behalf of the customer for high priority enhancements and bug fixes. These requests are a result from our Commercial Forum who provide strategic development requests to help clients stay competitive in their industry such as; expansion of commercial services features and functionality. The Task Force team also field time-specific requests from the production support team.

What's in it for you...

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you'll do...

• Develop and maintain application knowledge in area of design
• Analyze defects in existing software and document any corrections
• Devise product functionality based upon customer / vendor input and industry requirements
• Create, write and present bug fix or functional design specifications related to issues and enhancements in accordance with COCC standards
• Perform system testing of programmer's implementation of design
• Handle Customer Service questions concerning regulations and/or existing industry requirements and functionality of products; Evaluate service level issues to diagnose system inefficiencies
• Develop and deliver training to internal staff on application changes or functionality of enhancements; May provide support of off-hours production issues
• Work with developers on possible needed re-design or follow up based on testing
• Assist Customer Service with writing release notes and system documentation

What you'll bring...

• Bachelor's degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Experience with PL/SQL and relational databases preferred
• 2-3 years' experience in banking or financial services environment
• Ability to prioritize and manage multiple tasks in a demanding work environment
• Ability to read, analyze, and interpret banking periodicals, professional/technical journals and technical procedures
• Ability to communicate effectively with all levels of staff both orally and in writing
• Solid analytical skills and strong attention to detail
• Self-starter with ability to interact with various levels of staff and management and within teams
• Strong organizational skills; ability to manage multiple tasks in a demanding work environment
• Knowledge of specific banking applications

The salary range for this role is $65000-$85000/annually

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you!